Refund policy

At Mixcarty.store, we want every shopping experience to be joyful and worry-free. We understand that sometimes you may change your mind or receive a product that does not meet your expectations. That’s why we have created a flexible and customer-friendly Return and Refund Policy.

Eligibility for Returns:

• Products must be returned within 30 days of delivery.
• Items must be in original condition, unused, unwashed, and in the original packaging.
• Customized or personalized products can only be returned if they arrive damaged or defective.

How to Request a Return:

• Contact our friendly support team at support@Mixcarty.store or call (888) 815-4514 with your order number and reason for return.
• Our team will provide a return authorization and instructions for sending the product back.

Refund Process:

• Once we receive your returned item and verify its condition, a refund will be issued to the original payment method.
• Please allow 5-10 business days for the refund to reflect in your account.
• Shipping fees are non-refundable unless the return is due to our error.

We are committed to making your shopping experience safe, enjoyable, and stress-free, and we handle each return with care and attention.